#top-menu a.internal-support-desk,
#top-menu a.internal_support_desk {
  display: inline-block;
  vertical-align: middle;
  line-height: 1.2;
}

.support-page-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
  margin: 8px 0 16px;
  border-bottom: 1px solid #ddd;
  padding-bottom: 12px;
}

.support-page-head h2 {
  margin: 0 0 4px;
}

.support-page-head p {
  margin: 0;
  color: #666;
}

.support-primary-action {
  border: 1px solid #2d6f9f;
  background: #2d6f9f;
  color: #fff !important;
  border-radius: 4px;
  padding: 7px 12px 7px 24px;
  text-decoration: none;
  white-space: nowrap;
  font-weight: 700;
  box-shadow: 0 1px 1px rgba(20, 45, 70, 0.12);
}

.support-primary-action:hover {
  background: #245f88;
  border-color: #245f88;
  text-decoration: none;
}

.support-card-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
  gap: 12px;
  margin: 12px 0 20px;
}

.support-stat {
  border: 1px solid #d9e2ea;
  border-radius: 6px;
  background: #f9fbfd;
  padding: 14px;
  min-height: 58px;
}

.support-stat span {
  display: block;
  color: #666;
  font-size: 12px;
}

.support-stat strong {
  display: block;
  font-size: 24px;
  line-height: 1.2;
  margin-top: 4px;
}

.support-danger strong,
.support-critical strong {
  color: #b42318;
}

.support-success strong {
  color: #067647;
}

.support-reports,
.support-detail-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
  gap: 12px;
  margin: 0 0 18px;
}

.support-report-panel,
.support-detail-panel,
.support-form-shell {
  border: 1px solid #d9e2ea;
  border-radius: 6px;
  background: #fff;
}

.support-report-panel h3 {
  margin: 0;
  padding: 10px 12px;
  border-bottom: 1px solid #e5edf4;
  font-size: 14px;
}

.support-report-list {
  padding: 8px 12px;
}

.support-report-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 6px 0;
  border-bottom: 1px solid #eef3f7;
}

.support-report-row:last-child {
  border-bottom: 0;
}

.support-report-row span {
  color: #334155;
}

.support-report-row strong {
  color: #243b53;
}

.support-quiet-state {
  display: flex;
  align-items: center;
  gap: 10px;
  border: 1px solid #d9e2ea;
  border-radius: 6px;
  background: #f8fafc;
  color: #516170;
  margin: 0 0 18px;
  padding: 10px 12px;
}

.support-quiet-state strong {
  color: #243b53;
}

.support-ticket-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
  margin-bottom: 12px;
}

.support-sla {
  color: #555;
  font-weight: 600;
}

.support-badge {
  display: inline-block;
  border-radius: 4px;
  padding: 2px 7px;
  font-size: 11px;
  font-weight: 700;
  line-height: 1.5;
  color: #333;
  background: #e8eaed;
}

.support-badge-priority-low {
  background: #e7f4ea;
  color: #137333;
}

.support-badge-priority-medium {
  background: #e8f0fe;
  color: #174ea6;
}

.support-badge-priority-high {
  background: #fef7e0;
  color: #b06000;
}

.support-badge-priority-critical,
.support-badge-overdue {
  background: #fce8e6;
  color: #b42318;
}

.support-badge-status-closed {
  background: #dcfce7;
  color: #067647;
}

.support-badge-status-resolved {
  background: #def7ec;
  color: #046c4e;
}

.support-badge-status-in-progress {
  background: #e0f2fe;
  color: #075985;
}

.support-overdue-row td {
  background: #fff7f7;
}

.support-ticket-list th,
.support-ticket-list td {
  vertical-align: middle;
}

.support-form-page {
  max-width: 1080px;
  margin: 0 auto;
}

.support-form-head {
  display: flex;
  justify-content: space-between;
  gap: 16px;
  align-items: flex-start;
  margin: 8px 0 14px;
}

.support-form-head h2 {
  margin: 0 0 4px;
}

.support-form-head p {
  margin: 0;
  color: #666;
}

.support-secondary-action {
  border: 1px solid #c8d3dc;
  border-radius: 4px;
  color: #255f8f;
  padding: 6px 10px;
  text-decoration: none;
  white-space: nowrap;
  background: #fff;
  font-weight: 700;
}

.support-secondary-action:hover {
  border-color: #9fb6ca;
  background: #f6f9fc;
  text-decoration: none;
}

.support-ticket-form {
  margin: 0;
}

.support-form-shell {
  box-sizing: border-box;
  padding: 18px;
  box-shadow: 0 1px 2px rgba(20, 45, 70, 0.04);
}

.support-form-summary {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(190px, 1fr));
  gap: 10px;
  margin-bottom: 18px;
}

.support-form-summary div {
  border: 1px solid #d9e7f2;
  border-radius: 6px;
  background: #f7fbff;
  padding: 10px 12px;
}

.support-form-summary span {
  display: block;
  color: #637381;
  font-size: 12px;
}

.support-form-summary strong {
  display: block;
  margin-top: 3px;
  color: #243b53;
}

.support-form-row {
  display: grid;
  grid-template-columns: 150px minmax(0, 1fr);
  gap: 6px 12px;
  align-items: start;
  margin: 0 0 14px !important;
}

.support-form-row label {
  display: block !important;
  float: none !important;
  width: auto !important;
  margin: 6px 0 0 !important;
  color: #303b45;
  font-weight: 700;
  text-align: right !important;
}

.support-form-row input[type="text"],
.support-form-row input[type="datetime-local"],
.support-form-row select,
.support-form-row textarea {
  box-sizing: border-box;
  border: 1px solid #c8d3dc;
  border-radius: 4px;
  padding: 6px 8px;
  max-width: 100%;
  margin: 0 !important;
  font-size: 13px;
  background: #fff;
}

.support-form-row select {
  height: 34px !important;
  min-height: 34px !important;
  line-height: 20px !important;
  padding-top: 6px !important;
  padding-bottom: 6px !important;
}

.support-form-row input[type="text"],
.support-form-row textarea {
  width: min(760px, 100%) !important;
}

.support-form-row textarea {
  min-height: 130px;
  resize: vertical;
}

.support-form-row-compact input[type="text"],
.support-form-row-compact input[type="datetime-local"],
.support-form-row-compact select {
  width: min(360px, 100%) !important;
}

.support-form-row em {
  display: block;
  grid-column: 2;
  margin: -2px 0 0;
  color: #687684;
  font-style: normal;
}

.support-field-stack {
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  gap: 5px;
}

.support-field-stack em {
  grid-column: auto;
  margin: 0;
}

.support-form-row .attachments_form,
.support-attachments-row > span,
.support-attachments-row > input,
.support-attachments-row > div {
  grid-column: 2;
}

.support-attachments-row input[type="file"] {
  border: 1px solid #c8d3dc;
  border-radius: 4px;
  padding: 4px;
  background: #fff;
}

.support-form-actions {
  display: flex;
  align-items: center;
  gap: 12px;
  margin: 16px 0 0;
  border-top: 1px solid #e2e8ef;
  padding-top: 14px;
}

.support-card-actions {
  display: flex;
  align-items: center;
  gap: 10px;
  border: 1px solid #d9e2ea;
  border-top: 0;
  border-radius: 0 0 6px 6px;
  background: #f8fafc;
  padding: 12px 18px;
  box-sizing: border-box;
}

.support-form-shell + .support-card-actions {
  margin-top: -1px;
}

.support-submit-button {
  border: 1px solid #2d6f9f;
  border-radius: 4px;
  background: #2d6f9f;
  color: #fff;
  cursor: pointer;
  font-weight: 700;
  min-width: 112px;
  height: 32px;
  padding: 0 14px;
  box-shadow: none;
}

.support-submit-button:hover,
.support-submit-button:focus {
  background: #245f88;
  border-color: #245f88;
}

.support-cancel-link {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border: 1px solid #c8d3dc;
  border-radius: 4px;
  background: #fff;
  color: #46657f !important;
  font-weight: 700;
  min-width: 76px;
  height: 30px;
  padding: 0 12px;
  text-align: center;
  text-decoration: none !important;
}

.support-cancel-link:hover {
  border-color: #9fb6ca;
  background: #f6f9fc;
}

@media (max-width: 760px) {
  .support-page-head,
  .support-form-head,
  .support-ticket-header {
    align-items: stretch;
    flex-direction: column;
  }

  .support-primary-action,
  .support-secondary-action {
    box-sizing: border-box;
    display: inline-flex;
    justify-content: center;
    min-height: 34px;
    text-align: center;
    white-space: normal;
  }

  .support-card-grid,
  .support-reports,
  .support-detail-grid,
  .support-form-summary {
    grid-template-columns: minmax(0, 1fr);
  }

  .support-report-row,
  .support-quiet-state,
  .support-form-actions,
  .support-card-actions {
    align-items: stretch;
    flex-direction: column;
  }

  .support-ticket-list {
    display: block;
    min-width: 760px;
    max-width: 100%;
    overflow-x: auto;
    -webkit-overflow-scrolling: touch;
  }

  .support-form-shell,
  .support-card-actions {
    padding: 14px;
  }

  .support-form-row {
    grid-template-columns: 1fr;
  }

  .support-form-row label {
    text-align: left !important;
  }

  .support-form-row em,
  .support-form-row .attachments_form,
  .support-attachments-row > span,
  .support-attachments-row > input,
  .support-attachments-row > div {
    grid-column: 1;
  }

  .support-form-actions {
    margin-left: 0;
  }

  .support-submit-button,
  .support-cancel-link {
    width: 100%;
  }
}

@media (max-width: 480px) {
  .support-stat strong {
    font-size: 21px;
  }

  .support-form-shell,
  .support-card-actions {
    padding: 12px;
  }
}

.support-thread {
  display: flex;
  flex-direction: column;
  gap: 10px;
  margin-bottom: 16px;
}

.support-reply {
  border: 1px solid #d7d7d7;
  border-radius: 6px;
  background: #fff;
  padding: 10px 12px;
}

.support-internal-note {
  border-color: #e5b700;
  background: #fffbe6;
}

.support-reply-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
  color: #666;
  margin-bottom: 6px;
}

.support-reply-meta em {
  color: #8a5a00;
  font-style: normal;
  font-weight: 700;
}